How To - Navigate when the AQ Assessment freezes while I am in taking it

HOW TO NAVIGATE WHEN THE AQ ASSESSMENT FREEZES WHILE I AM TAKING IT

If you are in the middle of the assessment and it freezes, we promise it's not a test of your adaptability. That's a wonky experience. That's not what we had intended for you and we're sorry you're experiencing this technical issue.

We use conversational AI to administer the assessment. Research studies have shown that people respond more honestly to AI conversations than to traditional survey methods. For that reason, the AQ assessment was developed with this technology with Aida leading the conversation with you.

We have identified two possible reasons why the assessment might freeze. The first is when the conversation is disrupted and you return to it later. Somewhere between your browser cache and the AI platform, Aida doesn't do well when she is abandoned mid-conversation. The assessment will sometimes freeze when you return and try to resume it. The second reason is a company firewall.

For the first issue, here are some solutions that have worked for other users:

1. Try Ctrl+Shift+R (PC) or Command+Shift+R (Mac) – to do a hard refresh on the web page

2. Log into the platform using the incognito/private mode of your preferred browser

3. Log into the platform in a different browser (regular or incognito)

4. Clear the cache from your current browser

5. Complete the assessment in 1 sitting, the average time to take the assessment is about 30 minutes

You will likely need to go back to http://app.aqai.io and log in with the same credentials you registered with. On the Home page, click the button "Complete Assessment".

If that doesn't resolve your problem, the second potential issue is your organisation's firewall. For that we recommend:

• Take the assessment on a personal device (mobile, tablet, or home computer). If you work remotely be sure you are not connected to a VPN.
• Work with your IT department to get AQai whitelisted. FAQ - What is Whitelisting and how do I get AQai whitelisted – AQai Support

If it is still not resolved, to help us better troubleshoot the incident, we ask you to please submit a ticket and share information that will help us identify the problem.

Helpful information:

• Are you on a work computer or personal device?
• Are you connected via VPN or are you on a device that is behind the company firewall?
• Are you using a Mac or a PC?

• What browser are you using (Safari, Chrome, MS Edge, Mozilla, etc.)?

• Is it the normal browser or incognito/private browser?

• Were you doing this in one sitting or did you take a break and come back to it?

• Do you recall what was the last question you answered before it froze?
• Screenshots are helpful

If that helps resolve it, please let us know. If not, we'll schedule time together to help troubleshoot it with you.