FAQ: How is the AQ assessment secured to ensure privacy?

Question:

How is the AQ assessment secured to ensure privacy? 

Answer:

We understand and appreciate your concern regarding privacy and security. Here are ways we assure your data is safe:

1. GDPR Compliant
   We fully comply with the General Data Protection Regulation (GDPR), ensuring your personal data is handled lawfully, transparently, and securely, with clear consent and rights to access or delete your data.
2. ISO 27001 Certified
   AQai’s systems and processes are certified under ISO 27001, the internationally recognized standard for information security management. This means your data is protected using rigorous, audited controls to manage confidentiality, integrity, and availability.
3. Secure Infrastructure
   Data is hosted on encrypted, secure servers with advanced security measures to protect against unauthorized access and breaches.
4. Strict Confidentiality Protocols
   Reports are generated automatically within secure systems, reducing human handling. No one sees your report except you and me, unless you give explicit permission.
5. Data Anonymization for Insights
   If data is used for research or benchmarking, it is fully anonymized so individual responses cannot be traced back to you.
6. Role-Based Limited Access
   Only essential personnel have access to data, governed by role-based permissions, with regular audits ensuring compliance. For more information on who can see you AQ report: FAQ - How do I make my profile or report Visible or Invisible – AQai Support
7. Data Minimization
   We collect only the data necessary to deliver your AQ insights, aligning with privacy-by-design principles.
8. Transparency and Control
   You have the right to know what data is held, how it is used, and to request deletion at any time.
9. Continuous Security and Privacy Training
   Our team undergoes regular training and our systems are tested to ensure security remains robust and current.

Our commitment to robust privacy and security, underscored by both GDPR and ISO 27001 compliance, is central to our values at AQai. Your client’s comfort, trust, and confidence are paramount.

Click here for more information on our Terms of Use: Understand the Terms for Using AQai Services